Returns Policy

RETURNING AN ITEM FOR STORE CREDIT

Full-priced items purchased online may be returned to SOS ONLINE within 14 days of the delivery date for a store credit or exchange to the value of the goods purchased (excluding shipping costs).

Returned items must be in new, unworn condition, with all the garment tags attached. We will refuse returns of items where it's obvious that the above conditions have not been met. 

All sale items purchased are final sale - no refunds or exchanges unless the item is deemed faulty. If you believe the item to be faulty please get in touch with us at info@sosonline.store. Faulty items can either be replaced or refunded. If the item is deemed faulty, postage will be refunded.

 

Postage charges on returns are not refundable, unless your item is deemed faulty.