Shipping policy
Shipping Policy
Processing Time Orders are typically processed within 1-3 business days (Monday-Friday, excluding public holidays). You'll receive a confirmation email with tracking information once your order ships.
Shipping Rates
- Orders under NZD $75: Standard shipping fee applies
- Orders NZD $75 and over: FREE SHIPPING
- For USD orders: FREE SHIPPING
Delivery Times
- New Zealand (domestic): Stock items 3-7 business days; made to order items may take longer - notifications will be sent to keep you up to date with expected delivery times.
- International: 10-21 business days (depending on destination); made to order items may take longer - notifications will be sent to keep you up to date with expected delivery times.
Shipping Methods We ship via trusted carriers with tracking numbers provided for all orders. You can track your order status through the link in your shipping confirmation email.
International Orders For international shipments:
- Customs duties and import taxes may apply and are the responsibility of the customer
- These fees are determined by your local customs office and are not included in our shipping costs
- Delivery times may vary due to customs processing
Order Tracking Once your order ships, you'll receive an email with your tracking number. You can use this to monitor your package's journey to your door.
Shipping Restrictions We currently ship to New Zealand and select international destinations. If you're unsure whether we ship to your location, please contact us before placing your order.
Questions? If you have any questions about shipping, please contact us at info@sosonline.store.